Hi Sonia,
I worked in the school system several years, and was located in the front office area. Just from my observation over the years, when you go to have a conference with a principal, counselor, or teacher, for some reason they seem to listen with two ears instead of one. You might consider taking someone with you like husband, grandparent, friend. Not to appear
that you are out to get them, but letting them know that someone besides yourself is concerned about your childs school environment. As a rule, school educators
love it when parents are interested in their childs education. Best of luck!